General Information
What is ccilu Shoes?
ccilu Shoes is a retailer specializing in high-quality footwear based in Kuwait. We offer a range of stylish and comfortable shoes for all occasions. For more information, visit our website.
Where is your store located?
Our store is located at Al-Salam Tower, Kuwait. You can view the location on Google Maps.
How can I contact customer service?
You can reach our customer service team via email at help@ccilu.shoes or by phone at +965 515 01013.
Orders
How do I place an order?
To place an order, browse our products on our website, select the items you wish to purchase, and proceed to checkout. Follow the instructions to complete your order.
Can I modify or cancel my order after placing it?
Once an order is placed, it is processed quickly. If you need to modify or cancel your order, please contact us immediately. We will do our best to accommodate your request.
How can I track my order?
After your order has shipped, you will receive a tracking number via email. You can use this number to track your shipment on the carrier's website.
Shipping
What shipping methods do you offer?
We offer various shipping options to suit your needs. The available shipping methods and costs will be displayed at checkout based on your location and order details.
Do you offer international shipping?
Yes, we offer international shipping to select countries. Customs duties and taxes may apply and are the responsibility of the customer.
How long does shipping take?
Shipping times vary depending on your location and the shipping method chosen. Estimated delivery times will be provided at checkout.
Returns & Exchanges
What is your return policy?
Items must be unused, in their original packaging, and in the same condition as when you received them to be eligible for a return. Some items may be excluded from returns for hygiene reasons.
How do I return or exchange an item?
To initiate a return or exchange, please contact us to request authorization. We will provide instructions for returning the item. Return shipping costs are generally the responsibility of the customer unless due to our error.
How long does it take to process a refund?
Refunds are processed once we receive and inspect the returned item. Please allow up to 10 business days for the refund to appear in your account.
Account Information
Do I need an account to place an order?
No, you can place an order without creating an account. However, creating an account provides a faster checkout experience and allows you to track your orders and manage your information.
How can I update my account information?
Log in to your account on our website and navigate to the account settings to update your information.
What should I do if I forgot my password?
Use the "Forgot Password" link on the login page to reset your password. Follow the instructions sent to your email to create a new password.