At ccilu Shoes, we want you to be satisfied with your purchase. If you need to return or exchange an item, please review our refund policy below.
Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them. Some items may be excluded from returns for hygiene reasons.
Return Process
To initiate a return, please contact us to request a return authorization. Once authorized, you will be provided with instructions for returning the item. Return shipping costs are the responsibility of the customer unless the return is due to an error on our part.
Refunds
Refunds will be processed once we receive and inspect the returned item. Refunds will be issued to the original payment method used at the time of purchase. Please allow up to 10 business days for the refund to appear in your account.
Exchanges
If you would like to exchange an item, please contact us to request an exchange authorization. Exchanges are subject to product availability and may involve additional shipping charges.
Non-Refundable Items
Certain items, such as personalized or custom-made products, may not be eligible for refunds or exchanges. These will be clearly marked on our website.
Issues with Returns
If you experience any issues with your return or have questions about our refund policy, please contact us for assistance.
Contact Us
If you have any questions about our refund policy or need assistance with a return, please contact us at:
Email: help@ccilu.shoes
Phone: +965 515 01013
Address: Al-Salam Tower, Kuwait